Return window
You may request a return within 7 days of receiving your order. To be eligible, products must be:
- Unused, unopened and in their original packaging
- Accompanied by proof of purchase (order number or receipt)
- In resellable condition, with all seals intact
Non-returnable items
For hygiene reasons, we cannot accept returns on opened or used skincare products, personal care tools, or items marked as final sale.
Damaged, defective or wrong items
If your item arrives damaged, defective or isn't what you ordered, contact us within 48 hoursof delivery with your order number and photos. We'll arrange a replacement or a full refund, including any shipping costs.
How to start a return
- Message us on WhatsApp or email faitysbeautycosmetics@gmail.com with your order number and reason for return.
- We confirm eligibility and share return instructions.
- Ship the item back (or we arrange pickup where available).
- Once received and inspected, we process your refund or exchange.
Refund timeline
Refunds are processed within 3–5 business days of us receiving and approving the returned item. Depending on your payment method, it may take a few extra days to appear in your account.
Exchanges
Want a different product instead? Exchanges follow the same rules as returns, subject to stock availability. Any price difference is settled before we ship the new item.
Still have questions? Track your order or email us at faitysbeautycosmetics@gmail.com.