How do I place an order?
Browse the shop, add items to your cart and check out. Once payment is confirmed, we process your order within 1–2 business days.
How long does delivery take?
1–3 business days for Lagos, 2–5 business days for other major cities, and up to 7 business days for remote areas. See our Shipping Policy for details.
How do I track my order?
Head to Track My Order, pick your pending order and tap the button. It opens WhatsApp with a pre-written message containing your order number. We reply with a status update right away.
Can I return a product?
Yes. Unopened products in original packaging can be returned within 7 days of delivery. Opened skincare products can't be returned for hygiene reasons. Full rules are on our Returns & Refunds page.
My item arrived damaged. What do I do?
Contact us within 48 hours of delivery with your order number and photos, and we'll send a replacement or full refund, including shipping costs.
Do you help me choose products for my skin?
Absolutely! Take the skin quiz, build a routine, or book a professional skin consultation and we'll recommend exactly what your skin needs.
What payment methods do you accept?
We accept bank transfers and card payments. Payment instructions are shown at checkout.
How do I reach customer support?
WhatsApp is fastest. Tap the green chat bubble on any page. You can also email faitysbeautycosmetics@gmail.com and we'll respond as soon as possible.
Still have questions? Track your order or email us at faitysbeautycosmetics@gmail.com.